REFUND POLICY
Last updated February 09, 2021
Thank you for your donation. We hope you are happy with your donation. However, if you are not completely satisfied with your donation for any reason, you can get a full refund for it back. Please see below for more information on our refund policy.
Disabling or Cancelling Recurring Donations
Donors may cancel or disable Recurring Donations for their ISKCON donations by adjusting their account settings or contacting ISKCON’s donor support. If a donor cancels or disables Recurring Donations, their current donation period will continue for the remainder of that period, but the donation will not renew automatically.
If a Recurring Donation payment is declined for any reason, ISKCON may attempt to process the payment using any alternative Payment Methods on file for the donor. If all Payment Methods are declined, ISKCON may cancel the donor’s Recurring Donations unless a new Payment Method is provided.
Notifications and Communication
Donors authorise ISKCON to communicate with them via email regarding their donations and Recurring Donations. ISKCON may also communicate with donors through its affiliates or partners involved in the provision of programs or services supported by the donations.
Recurring Donations
ISKCON may offer donors the option to make donations on a recurring basis (“Recurring Donations”) to support its various programs, services, and initiatives. Recurring Donations help ensure a steady stream of support for ISKCON’s ongoing mission and activities.
ISKCON reserves the right to modify or discontinue the Recurring Donations program at any time without prior notice to donors.
Donors may choose to participate in the Recurring Donations program but are not obligated to do so. By opting for Recurring Donations, donors agree to be bound by these terms in addition to any other applicable terms and conditions related to their donations.
Eligible Payment Methods
Recurring Donations can only be set up using a current, valid, and acceptable payment method registered with the donor’s account. This method is hereinafter referred to as the “Payment Method.”
ISKCON reserves the right to determine which Payment Methods are eligible for Recurring Donations and may extend the program to selected Payment Methods or products offered by specific banks or payment providers.
Donors are solely responsible for providing accurate information about their chosen Payment Method, including card details (credit/debit).
Enabling Recurring Donations
ISKCON may offer donors the ability to enable Recurring Donations when initiating or renewing their donations.
If a donor selects the Recurring Donations option, their donation will automatically renew for the chosen donation period(s), and the donor will be charged automatically through their selected Payment Method on the last day of each donation period.
Before Recurring Donations are activated, a small verification charge may be made to the donor’s Payment Method for authentication purposes. Once verification is successful, the donor will be registered for Recurring Donations, and the verification charge will be refunded.
Donation Processing
Donations will be processed upon successful charging of the donor’s Payment Method.
Once Recurring Donations are enabled, the donor authorises ISKCON or its designated third-party payment processor to charge the donation amount for subsequent donation periods unless the donor cancels or disables Recurring Donations.
REFUND
Please note that if your tax exemption certificate is already issued, we’d be unable to process your refund request unless it is asked for on the grounds of any error made on ISKCON EASY’s part. In that case, we will refund the donation and bear the costs of the same.
RETURN PROCESS
To refund an item, please email our support service at iskconeasy@gmail.com along with your bank account details and donation receipt to obtain a Refund Authorization (RA) number. After proper verification, we will initiate the refund in 6-7 business days.
NOTE:
Refunds can only be request till 14 days after the donation has been made. After that, we will not be able to process your refund
QUESTIONS ?
If you have any questions concerning our return policy, please contact us at:
